“When selecting a bearing supplier for industrial machinery, one typically needs more than just a bearing. In fact, what one really needsis a three-tiered serviceconsisting of application engineering, the bearing itself, and preventative maintenance services such as diagnostics and condition monitoring. Operators of industrial plants such as steel mills and tire factories in particularrely on these services when working with the premium manufacturers.They appreciate their advice before buying and know they are ingood hands if a problem were to arise.In collaboration with competent engineering companies, however, independent bearing distributers can meet or even outperform this level of customer service. The strength of bearing distributers is finding cost-efficient and reliable solutions while after-sales-services like preventive maintenance can generate further profitable business.”

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